1. Introduction
chatandbuild.com (the “ChatAndBuild”, “Site”, “Platform”) is operated by Pivotal Research Ltd (“Pivotal”, “Company”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or interact with ChatAndBuild and its associated software, applications and websites (collectively, the "Services"). “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with and to you. It applies to all users of the Services and should be read together with our Terms of Service (“Terms”), which include additional information about how we handle your data and content.
We are committed to protecting your data while enabling you to enjoy and benefit from our Services. Please read this Privacy Policy carefully. By accessing and using our Services, you agree to the collection and processing of your information as described in this Policy.
2. Information Collection
2.1 Sources of Personal Information
Your Personal Information are collected in several ways, including:
- When you register for our Services, create a profile, or open an account with us.
- When you access and use our Services, including their features and functionality.
- When you pay for our Services, including when you provide billing details or complete a transaction.
- When you participate in activities on our Services.
- When you complete KYC procedures (if required).
- When you contact us.
- We may also collect information from third parties, public sources, and automated systems.
2.2 Types of Personal Information Collected
Depending on how you interact with the Services, we may collect the following information:
- Personal identifiers such as your name, postal address, IP address, email address, or other similar information you choose to provide.
- Service usage data, including generated code and prompts, interaction data with the platform, feature usage statistics, error logs, and debugging information. The ownership and usage rights of generated code and content are detailed in the "Intellectual Property Rights" section of our Terms of Service.
- Payment information for paid plans, including your bank card number, billing address, and other related payment details you choose to provide.
- Wallet and transaction information, including any Wallet addresses you connect to the Services, and information about the transactions and balances associated with such Wallets.
- Account preferences and settings, including your general settings, feature configurations, connected applications, notification preferences, and other customization options you choose to manage.
- Communications between you and us. When you communicate with us, we may collect and save a record of your communication and any Personal Information provided during the communication.
- Usage data and automatically collected technical information such as traffic data, logs, and other communication data and the resources that you access and use on the Service.
- Information about your computer and internet connection, including, but not limited to, the type of device you use, the IP address of your device, your operating system, the type of Internet browser you use, unique device identifiers, and other diagnostic data.
- Analytics and tracking data, collected through tools such as Google Analytics, to help us analyze website traffic and usage. For more details, please refer to Google’s Privacy & Terms.
2.3 Use of Personal Information
We use the information we collect to:
- Process your requests for and use of our Services.
- Provide, maintain, and improve our Services.
- Respond to your comments, questions, and requests.
- Support our operations, including customer service, payment processing, and service-related communications.
- Ensure platform security and stability, including detecting, preventing, and addressing technical issues, abuse, and fraud.
- Conduct research and analysis for product development and improvements.
- Send you technical notices, updates, security alerts, and administrative messages.
- For such other purposes as set out in our Terms of Service.
3. Disclosure of Personal Information
Personal Information may be shared in the following circumstances:
3.1 Thrid-party Service Providers
We may disclose Personal Information to third-party service providers who use this information to perform services for us, such as hosting providers, auditors, advisors, consultants, customer service and/or support providers and other similar service providers.
3.2 Advertising and Marketing Partners
We may share Personal Information with third parties that provide advertising, campaign measurement, online and/or mobile analytics, and related services. These third parties may receive or access browsing and/or other data about your use of the Services, in order to help us better reach individuals with relevant ads and/or measure our ad campaigns, and/or to better understand how individuals interact with our Services overtime and across devices.
3.3 Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
3.4 Legal Requirements
We may disclose your Personal Information in the good faith belief that such action is necessary to comply with a legal obligation, to protect and defend our rights and property, prevent or investigate possible wrongdoing in connection with the Service, or to protect against legal liability.
3.5 Business Transfers
We may disclose and/or transfer Personal Information as part of any actual or contemplated merger, sale, transfer of assets, acquisition, financing and/or restructuring of all or part of our business, bankruptcy or similar event, including related to due diligence conducted prior to such event where permitted by law.
4. Cookies
We use cookies or similar technologies on our Services for a variety of purposes, including to ensure that the Service functions work, as well as for analytics and advertising. Cookies can be used to recognize you when you visit
https://chatandbuild.com, remember your preferences, and give you a personalized experience that’s in line with your settings. Cookies also make your interactions with Pivotal faster and more secure.
5. Your Rights
You have the right to access your personal data, request data correction, request data deletion, export your data, opt out of certain types of data processing, and withdraw your consent at any time where applicable. To exercise any of these rights, please contact us at
info@chatandbuild.com.6. Security Measures
We implement industry-standard security measures to protect your Personal Information from unauthorized access, use, or disclosure. These measures include, but are not limited to, encrypted data transmission, secure data storage, access controls, regular security assessments and employee training.
7. Liability Protections
While we do our best to protect your Personal Information, we cannot guarantee the security of information you provide to us over the internet or similar connection as the internet is not a 100% secure medium, and communications over the internet may be subject to third-party interception. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our technical or organisational safeguards and measures.
We cannot be held liable for any consequences resulting from users intentionally bypassing platform restrictions or protections to access private content. Users are solely responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account, whether authorized or not. We disclaim all liability for any loss, damage, or harm-whether direct or indirect-arising from unauthorized access to user content. All warranty disclaimers and limitations of liability outlined in our Terms of Service apply to every aspect of our platform, including the privacy and security of user data.
8. Service Improvements and AI Training
We may use certain data to improve our Services and to train our AI systems.For comprehensive details regarding the types of data used for training, applicable exceptions for Enterprise customers, our data handling practices, and your rights related to data usage, please refer to our full Terms of Service.
9. User Content Visibility
By default, the content and code you create on ChatAndBuild, including prompts, project files, and website previews, are private and accessible only to you and authorized ChatAndBuild employees, contractors, or partners who require access to provide support, troubleshoot, or maintain platform functionality.
At our discretion, we may introduce a community feature or similar functionality that enables your prompts, project files, and website previews to be visible to other users. These users may remix or build upon your work for their own projects, unless you opt to keep your projects private.
Private projects will remain fully confidential and inaccessible to other users. Other users will not be able to view, access, or remix your private projects unless you explicitly share them through the platform’s sharing or collaboration features. You retain control over your project’s visibility and can update your privacy settings at any time to ensure your work is shared only as you choose.
10. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Please be advised to review the Privacy Policy of such third party’s site.
11. Children's Privacy
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us.
12. International Data Transfer
We may transfer your data internationally within our network of service providers. All such transfers are conducted in compliance with applicable data protection laws and are subject to appropriate safeguards to ensure the security and confidentiality of your personal information.
13. Changes to This Privacy Policy
We may change this Privacy Policy from time to time to comply with applicable laws, or to reflect users’ feedback. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your Personal Information.This Privacy Policy forms part of, and is subject to, our Terms of Service. In the event of any conflict between this Privacy Policy and the Terms, the Terms shall prevail.
14. Contacting us
If you have any questions about this Privacy Policy, please contact us at:
info@chatandbuild.com. For urgent matters related to data protection or security incidents, please include "URGENT - Privacy Concern" in the subject line of your email. To ensure a timely and accurate response, we recommend using the appropriate contact email for your inquiry and including any relevant account information in your message.